Business Rules Setting Priority of incident default to High if the user is from a group

SudhirOjha · ‎08-07-2018

HI All,

need to make priority high of any incident created by a set of people/group.

But Data lookup is taking precedence in assigning the priority over business rule.

Any idea how this can be implemented using business rule or any other method to do this?

Thanks

Sudhir

Coleton · ‎08-07-2018

Is 'Data Lookup' another BR you're referring to? Could you please clarify this?

Otherwise, make a BR that does the following:

Table: Incident

When to Run: On Insert

Filter Conditions: Assignment group = <Specific Group Name> or <Specified Users>

Set Field Values: Priority - To - High

View solution in original post

SudhirOjha · ‎08-07-2018

no one will update- it will be update from form only.

its still not working

SanjivMeher · ‎08-07-2018

Can you post the business rule script and any condition you are running it on?

Please mark this response as correct or helpful if it assisted you with your question.

SudhirOjha · ‎08-07-2018

SanjivMeher · ‎08-07-2018

So you seems to be running it on insert. So no use of unchecking those checkboxes in Priority lookup. Can you remove the filter conditions and try just for testing

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SudhirOjha · ‎08-07-2018

still not working- basically we need to override the priority of incident