Business Rules Setting Priority of incident default to High if the user is from a group

[SudhirOjha]

HI All,

need to make priority high of any incident created by a set of people/group.

But Data lookup is taking precedence in assigning the priority over business rule.

Any idea how this can be implemented using business rule or any other method to do this?

Thanks

Sudhir

[SudhirOjha]

can you do similar when the ticket is opened by - caller is only user.

filter condition is on caller or opened by and not on assignment group which is updated later on.

[Coleton]

Yes, you just have to understand the conditions you're setting into place when building the Business Rules.

Here's the BR Documentation.

Please mark my answer correct or helpful, you should be able to replicate my suggestion at this point.