can we attach images in notification in ServiceNow?

Ganesh53 · ‎07-27-2020

I have one notification on which i want to attach screenshots is it doable?

Harish KM · ‎07-27-2020

Do you have attachments in record? --use include attachment checkbox in Notification

If you dont have attachment in record and want to send image. Use email script.

// insert the image to image table

var image = "abc.png''; //image name

template.print( '<img src="' + image + '" />' );

//call the email script to youre Notification using

${mail_script:emailscriptname}

Regards
Harish

Himanshu Dubey · ‎07-27-2020

Hi Ganesh,

Using email script you can attach images

var image = '';

	if( /*condition*/ )
		image = 'image1.png';	
	else
		image = 'image2.png';	

	template.print( '<img src="' + image + '" />'

Anish kumar · ‎07-27-2020

Hi Ganesh

Please refer below links, it has solution of you question with step by step screenshot go on this link and see all reply of Jim Coyne

Hope this will be useful for you.

Kindly mark it correct and helpful if it solves your issue.

Thanks and Regards,

Anish kumar

Namrata Khabale · ‎07-27-2020

Hey Ganesh,

To attach screenshots or Image to notifications:

Follow the Screenshots:

Step1: There is Icon Insert image on the notification-->click

Step 2: There are two types:

Image Library: you can select image from db_image table.

Attachment: From you folder.

Select Attachment.

Step3:

Select the name of image or screenshot-->Adjust other parameters according to your need-->Save

Click on preview notification to see result:

Output:

Mark Correct and Helpful if it helps!!!

Best Regards,

Namrata.