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‎09-28-2018 06:51 AM
Can we copy an image from our desktop and do a paste on the incident?
The Service desk team doesn't like the idea of taking a screenshot, saving the image and then uploading it to the ticket.
Solved! Go to Solution.
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‎09-28-2018 07:18 AM
There's a Chrome extension called ServiceNow Utils that will allow you to do this as well.
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‎09-28-2018 07:18 AM
There's a Chrome extension called ServiceNow Utils that will allow you to do this as well.
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‎12-06-2021 08:15 PM
Hi Chuck,
Thanks for your suggestion about ServiceNow Utils. I've tried it and it works for itil users in the back end, but not for non-itil users submitting tickets through the front-end Service Portal. Is there a way that will allow the same cut and paste functionality as SN Utils for inserting images into a ticket, but which is available through the front end?
With thanks and kind regards
Ebony.
