Cancelling transaction Script include not working

[ankit_sharma487]

Hi Team,

i am trying to populate some field value from a User record via On Change catalog client script and getting this message in logs

Cancelling transaction #67630 /angular.do (cancelled by other transaction) angular.do?sysparm_cancelable=true&sysparm_type=sp_ref_list_data

[Allen Andreas]

Hi,

Not too sure about that log message, but can you post briefly what you're trying to do?

Perhaps there's an issue with your script include. Unfortunately, you didn't provide information if this worked previously or not, or if this is brand new development (thus errors and such may be expected).

Please mark reply as Helpful, if applicable. Thanks!

[ankit_sharma487]

variableset variable name = ref_requester

on change of this variableset variable the manager, location and department should be changed

script include - client callable 

var MWNUserUtils = Class.create();
MWNUserUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getUserDetails: function(){

		var id = this.getParameter("sysparm_id");
		var gr = new GlideRecord("sys_user");
		gr.get(id);

		if (gr.next()) {


			var dataArray={"manager": gr.getValue('manager'), "location": gr.getValue('location'), "department": gr.getValue('department') };
			return JSON.stringify(dataArray);
			
		}
		

	},	





	type: 'MWNUserUtils'
});

catalog client script:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }
	
	
   var ajax = new GlideAjax('MWNUserUtils');
	ajax.addParam('sysparm_name', getUserDetails);
	ajax.addParam('sysparm_id',g_form.getValue('ref_requester') );
	ajax.getXML(getResponse);
	
	function getResponse(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		var obj= JSON.parse(answer);
		alert("response: " + obj.manager);
		g_form.setValue('ref_location', obj.location);
		g_form.setValue('ref_business_unit', obj.department);
		g_form.setValue('ref_reporting_to', obj.manager);
	}
   
}

[ankit_sharma487 · Accepted solution]

@Anurag Tripathi : i checked again found that i was passing the name of method/function wrongly - resolved now

thanks

[Anurag Tripathi]

Can you show your script? 

Is it taking too much time or something?

Is the behavior same when you try from portal Vs when you try from native ui?