Change Record Assignment Group Reference Field Lookup

[TheKatherine]

When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.

I believe this needs to be done via the dictionary entry for the assignment group field on the change record form, but I am not sure on exactly what I need to do. 

Do I just add the following code to the attributes field or do I need to do this via a dictionary override (change_request)?

• attributes field
  • tree_picker=true, ref_ac_columns=name;description
• dictionary override - change_request
  • tree_picker=true, ref_ac_columns=name;description, field_decorations=change_success_score

I have attached images of my current setup.

Any help or guidance would be greatly appreciated.

Thank you

TheKatherine

[Brad Bowman · Accepted solution]

You'll need to change tree_picker=false in the dictionary override, then this lookup list will look like a regular list view, which you can then right-click on the column headers and Configure > List Layout as an admin to select the columns that all users will see.  You cannot add columns to the tree_picker view.

[Runjay Patel]

Hi @TheKatherine ,

You can configure like below.

tree_picker=false,ref_ac_columns_search=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=description

Now go to change request form, and lookup the group, new pop up appear. Right click on name and go to Configuration and then list layout.

Move Description left to right bucket and Save the record. 

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[TheKatherine]

Thank you both for your fast response, this solution worked perfectly.

TheKatherine

[Runjay Patel]

Hi @TheKatherine ,

Glad that solution worked.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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