Change the text colour of Incident number.

[gourav2]

When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change.

This is only for tickets where the SLA is ticking, not for pending status incidents.

Example:

3 hours SLA left: Orange

2 hours SLA left: Yellow

1 hour SLA left: Red

Would anyone like to give a hint on this? I tried writing a Script Include and then changed the Field Styles but it didn't work.

Below is the example which I took from the Community itself:

var CheckSLAState = Class.create();

CheckSLAState.prototype = Object.extendsObject(AbstractAjaxProcessor, {

      isSLAInProgress : function(incidentSysID) {

              var checkSLA = new GlideRecord("task_sla");

              checkSLA.addQuery("sla", 'cce4464f0f4f4600db7e715ce1050ed0');

              checkSLA.addQuery("task", incidentSysID);

              checkSLA.addQuery("stage", 'in_progress');

              checkSLA.query();

              if (checkSLA.next()) {

                      return true;

              }

              return false;

      }

});

-----------------------------------------------

Field Style: javascript: var checkValue = (new CheckSLAState().isSLAInProgress(current.sys_id)); checkValue   == true;

Thanks for any help.

[gourav2]

Thanks a lot Mike. I tried doing that even, but its not working. There maybe some issue with the logic. However I tried doing the same using a Scheduled Job but that too went in vain. Below is the script for that:

function changeColour()

{

var checkSLA = new GlideRecord('task_sla');

checkSLA.addQuery("sla", 'EKAB Remote Support P1 Software');

checkSLA.addQuery("stage", 'in_progress');

//Add a query for time_left here;

var textNumber = $('sys_display.incident.number');

var time1 = current.duration;

var time2 = current.start_time;

var Diff = gs.dateDiff(time1, time2, true);

checkSLA.query();

while(checkSLA.next())

{

  if(Diff <= 10800)

  {

    textNumber.setStyle({color: "Orange"});

  }

  else if(Diff <= 7200)

  {

    textNumber.setStyle({color: "Yellow"});

  }

  else if(Diff <= 3600)

  {

    textNumber.setStyle({color: "Red"});

  }

}

return false;

}