Hi all, Lately we've been splitting some of our groups into smaller groups. One of the problems that we're experiencing is finding all the areas where a group was being used and updating it to the new group. For example, we have found the old group a...
What is ServiceNow best practice recommendation, how KB articles should be shared?
I am trying to update the user details in the Active directory through a custom action which contains a powershell script. The action return "message": "Error: Insufficient access rights to perform the operation (Process Automation.ac04c4f787530650d...
Hi Everyone,We updated 67 plugins (some regarding workspaces) and Menu bar is not visible in all workspaces.For Example, in CMDB workspace, there should be Home, Mywork, CMDB 360, Insights and Management menus , all are hidden.while checking I observ...
Hi,Does anyone know how to query the sys_attachment table to tell if an attachment is encrypted or not? Is there another table that needs to be looked at?Thanks,Victor
I have created a new change model which has the following states: New, Scheduled, Implement, Review, Closed, Canceled. I have a state transition for "New to Scheduled." I have also created a type = Model, when the change model is selected, the type v...
I create one SLA definition and want to trigger it through workflow only . But it trigger it from SLA definition , want to make it disable .and to trigger SLA from workflow, I follow these script but it didn't work(function() { var slaDefinitionId...
Hi All, We have installed Change Success Score plugin and we have run the schedule jobs Change Success Score Metrics(Historical Data) on demand job and Change Success Score Metrics (Daily). We could see both jobs were running without any issues but ...
Hi everyone, I have created a new Service Portal Widget which adds some extra fields to the walk-up appointment booking form. This is all working end-to-end, the only thing I'm struggling with now is embedding this new widget inside of a template. T...
Context:We’re consolidating two production instances (servicenow Instance A → ServiceNow Instance B). A clone is not possible due to tenant isolation and timing constraints. We only need to move operational data (not configuration) and keep the desti...
Duplicate CTASK is being created in change request not able to find please guide.
Hi everyone, It has been observed that some incident fields are editable and not read only even though the incident is in closed state. what is the reason ? I want to implement a solution where if the incident is closed, all fields should be read onl...
Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow
I am creating an SLA with a Stop condition that checks if the "Updated by" field of an incident is set to the same person who it is assigned to. Best practice seems to be to create a Script Include and reference it in the SLA Condition field (Class N...
Hi All, I have a catalog item that refuses to publish and is stuck in the Draft state when I try to publish it from Catalog Builder. I published it then I needed to make changes and went through troubleshooting steps with a coworker. We ended up clic...
