All HTML-type fields in the Problem form are appearing as read-only. This includes fields such as Workaround, Cause Notes, and Fix Notes. Additionally, when we click the Fix button on the Problem form, the related popup window does not open. See the ...
In the SOW problem table, we have noticed that additional states such as Open, Pending Change, Known Error, and Resolved/Closed. We are unclear about how a problem state move to Pending Change, Known Error, Resolved/Closed, or Open. Please refer to ...
Hi Community, I'm trying to setup a provider notification for when a catalog task gets updated but am unable to get this to trigger on my PDI, below is what I've setup, what am I missing?
We currently have 20 Standard Change templates and an existing DevOps Change Velocity integration between Azure DevOps and ServiceNow. When we trigger a release through the normal-change pipeline, DevOps automatically creates a Normal Change record i...
I have a custom table that inherits the UI Action from the extended 'task' table. I want to hide this UI Action on the custom table. I tried using the condition 'current.getTableName != 'custom_table_name).Also tried creating a new UI Policy with sam...
Hi all,Few users not able see work notes for incident and sctask is this a role related issue, those users have only read-only itil but they are managersplease suggest
Start date is a Date Field. It should populate current date only when the B choice is selected on the A field. Please help me.
What is Popular WildCards in ServiceNow ??
Hi everyone,I’ve configured multiple SLAs with different response and resolution times—one set for weekdays and another for weekends. All SLAs are moving to “In Progress” as expected, but I’m seeing an issue:The weekday SLA shows Business Time Left c...
1)For example fred is caller and he is in group x and group y So when i sumbit incident the owner should be fred and assignment group and owner field should be based on two groups x or y not anyother If I create a incident it is mapping to any other ...
Hi Team, I have a requirement, When attaching a KB article to an incident (using the context search in the middle of the incident form), the link text should be copied to the work_notes and not the comments field. Remarks: Agents sometimes use the at...
Hi all I am able to see the "View Assessment" button in the Change Record in SOW under the Record Information Tile but only in the New state. Once the state transitions, the view assessment button is not available, it disappears. Does anyone know whe...
How do I get users who have only ITIL role but not any other role like admin role?
Hi All,I implemented an integration with SAP where we have three connectors across the Dev, UAT, and Prod environments. The web services provided by the client are different in each environment. These web services are used in catalog forms and flows....
Hi Team, Currently, we are using the Manage User License catalog item. Once the approval is completed, a task is created for the Security team, and they manually add the specified user to the mentioned license.However, the requirement now is that onc...