Any advice on using duration field for closed problem tasks
Help - trying to use the Duration field on Closed Problem Tasks. Created to Closed, but nothing is showing in the Duration field. What am I missing?
Forum Posts
Create a change task upon risk question responses
I need to create different change task depending upon response to question asked in change risk assessment.Can someone please help me understand how this can be achieved?
SLA Has Breached showing Incidents under the 4HR SLA
I have a 4HR Business SLA. I am building out a report to show breached vs non breached SLAs using the Incident_SLA table. For some reason when I look at breached is true, I am seeing a handful of incidents that we well under the 4HR business SLA. Any...
Employees (users in the system) can submit a request to book a cab for their daily commute or busine
1. Booking Request:Employees (users in the system) can submit a request to book a cab for their daily commute or business trip.The request form should include:Date and Time (Booking must be made at least 1 hour in advance)Pickup Location (Auto-popula...
Now mobile App showing error while ITIL user adding the attachment
Hi Everyone, ITIL user creating the incident (Record Producer) in Service portal Via Now Mobile app. when user attaching the attachment it' showing the error "The File Uploaded failed". how to resolve the issue? Users can able to attach the attachmen...
Resolved! Read only field is not greyed out on portal.
Hello I have one field on catalog item and I make it read-only but it is not greyed out. I don't know why. That field is not editable. Guys, please suggest something. Field : Job title.
Issue with flow designer system user
Hi Team, I am facing the issue with the flow designer system user, Requirement is I have a catalog item in that we have a variable when user given story number and submit the record. Then the flow designer will update some work notes to the given sto...
Need help on creating notification
Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contrac...
Resolved! Delete Asset but not CI
Hi ExpertI have requirement to delete the Asset and not CI whenever Asset state is "Retired" and substate is "Delete". I have written a script for the same. However, it is deleting Asset as well as also deleting the CI. Please suggest what modificati...
Resolved! Need help on Run Server Side Script in ATF
Hello Team, Our requirement is to display the field value of a related list record using the 'Run Server Side' step. The provided code executes successfully during testing, but the output message is not displaying as expected, as shown in the attache...
Functionality to retrieve information from a table by searching for details on the portal form.
Hi Folks,We are looking for a solution that allows us to retrieve details related to a Software Model from the alm_license table. Example: when users provide the Software Model details in a form, they should receive all associated information from th...
Service Portal
Hi EveryoneFor one User In Serviceportal when trying to open My Requets tab taking a long time(taking 2 minutes ) to load ,but coming back to My Incidents it is loading quickly. what we observed in this issue is impacted user is having an 800 + reque...
Problem with checkout state of Workflow
So, I have two Workflows that are giving me a headache. The second is a copy of the first. The first has one Version, Published, but when I open it, it shows "Published (checked out by [me])". Haven't figured out a way to do anything with this one....
Insert and Stay - Link record to see previous records
HI, I need to link the existing record in location table to the new record when click on Insert & Stay. For instance, I have one record ABC and do little change in the fields then im doing Insert & stay. So now there is a new record ABC2. In that re...
Resolved! Sync operational status and install status on CMDB tables
Hi All, My customer wants a sync between operational status and instal staus for all the choice values present. Ex:If operational status changed to retired then install_status should get change to retired and vice versa If install status changes to I...
