Change Type Expedite

[Brian Lancaster]

I have a requirement to have a change type of Expedite.  It basically acts like a Normal change the only difference is it can be approved faster.  I created they type and set it up so it used the Normal Change workflow.  However when I create a change with the type of expiate all the UI actions are available(Request approval, Implement, schedule).  What am I missing?

[Tony K]

You will have to put conditions on the UI actions. I ran into a similiar issue. Here is an example where this action only shows for a normal and expedited TYPE of change. 

[Tony K]

PS. You'll also want to read over this thread. I added a change type and ran into a lot of issues with workflows not detaching when you change the change types around. It's easy to add a new change type, but there is under the hood steps that are not covered in the DOC's site. 

https://community.servicenow.com/community?id=community_question&sys_id=699d3df1dba2330423f4a345ca96...

[Brian Lancaster · Accepted solution]

For me since I'm using the same workflow I just needed to follow what was on the DOCs Site for adding a new change type.  Once I followed these steps there was no need to modify the UI Actions as they worked as expected automatically.