Hello All, I need to modify number of some KBs imported from another instance. (Due to duplication of KB numbers).Please provide suggestions on , How can i rename the number field on KB form/List View.I tried disabling write ACLs on number field as...
Good Morning, I wanted to know is it possible to display the category/subcategory in the task table? We have a view/widget on our itil dashboard for My group's works. We are wanting to display the category/subcategory for these tasks even though th...
Hello folks - We're having some issues with our Risk Conditions in Change Mgt. More specifically, we can't seem to get them to set the Impact field as expected. We have 6 scripted Risk conditions in place, which traverse the Affected CI, Impacted Ser...
Hi,"When RITM is fully closed, change Requestor Email and Requestor Phone Number to "[PII REDACTED]""The requestor email and requestor phone number are the variables in the catalog item. For this above scenario, we have created the below on_change ca...
Hi All, I have a requirement to send the notification to the those users which I'm passing from event queue and same parameters I need to use in notification body.Could you please help me on this. Thanks,Shreya
Hi All, I 'am integrating Palo alto GlobalProtect VPN, It's throwing an error Kindly help me resolve this.
On changing the SCTASK state from 'open' to 'closed complete', it shows in 'Activities' section of RITM that the field changes (automated comment) has been posted twice as shown in the attached screenshot. We have checked Business Rules & Client Scri...
HI Team .Can someone help me with SLA duration type Please?Requirement : If case is created today before 2 PM then SLA should attach and breach today by 4.30 PM , as we have schedule define (7:am to 4.30PM CST).2nd -if the case is created after 2 PM ...
Hi All, I have string nm, I need to check if nm string contains any element of array of substring. I am trying to achieve it using highlighted code in attached screenshot but it is not working. If anyone implemented this type of requirement, please ...
Hi,I have the following business requirement:To identify whether the support group working on a ticket is 1st, 2nd, or 3rd line support. I've looked at the [sys_user_group] table but nothing obvious stood out to me. Is there a field or way this can b...
Hi ,Need help. We have a MRVS variable set ( software lists ) which contains a variable field (software).We want to set "additional comments" field mandatory which is outside MRVS if software is other.Tried creating an on-change client script as belo...
Hi Community, In the change approval process, approvers are groups and they are based on the CI and Business/Technical Service. There is a scenario when the user could be a member of multiple groups, (L1, L2, L3) so the same approver could show up as...
When ever RITM is submitted after Approval is approved then RITM Cancel the button in that time closed incomplete Mail triggered two times how to fix it Please check on below attachment
Hi Help, Good day. In the Incident form under the related records tab, we have a field called problem.Also there is a separate tab called Problems along with Incident Tasks, Task SLAs, etc. What is the difference between these two fields. What are th...
We are using @mention feature, but do not get notification via email. I have put all notifications on my profile, but do not get email when I'm @mentioned in a ticket chat. (connect) How can we setup / activate these email notifications? is this on ...
