Add Quantity to an Order guide
All, I have an order guide but it does not display the Quantity field on the form. How can this be achieved? Thanks,Mallika
Forum Posts
Resolved! VTB not showing ON HOLD filter.
Hi All, Could someone advice on why certain filters wouldnt show up when creating a Visual Task Board. I want to populate incidents ON HOLD but that option is not showing in the filter list. The current filters i have : Assignment group = L2_CLOUD_I...
Remove tours from service portal
Hi , We have three portal and i need tour for only one . I have enabled tour by setting property true but it got enable on all portal so i need to disable for two portal . any lead would be appreciated Thanks in advance #serviceportal @Ankur Bawiska...
Resolved! After cloning facing login issues
Yesterday i have requested a clone from PROD to Non prod istance. Today i am facing login issues for non prod instance. What i have to do now. Can anyone guide me to achieve this. Thanks in advance.
Authentication issue after cloning
hello, When cloning from a SSO Prod system to a non prod that uses local passwords,authentication is not working on non-prod environment even though sys_user is preserved in nonprod environment.we have raised a ticket with service now support but fr...
Why is my Change state stuck in Review and unable to close?
Hi all, I am having an issue with my Normal and Emergency Change workflow. Often the changes are stuck in Review. The status field is stuck as read only and we are unable to close it out. When I check the workflow it says it is stuck waiting on Imple...
Report: Change Request, list Impacted Services/CIs (and if none are present, display empty row)
If I report off the Impacted CIs table, it only shows me if an Impacted CI was related to the change and does not include change requests where no impacted CI was related to it. If I report off of Change Request table, I don't see a way to display th...
Resolved! Advanced Reference Qualifier - Multiple Conditions
Hi Does anyone know how to combine these two conditions for use as an advanced reference qualifier? javascript: 'u_country=' + current.variables.select_tip_entity_country_for_this_request u_new_entity_id === Thanks Chris
Resolved! How do I configure the layout of a catalog task form so both request and requested item display?
So far, we've only been attaching catalog tasks to requested items. We're going to start using an order guide soon and that will involve attaching catalog tasks to requests and not to requested items generated by the order guide. But when I try to ad...
Resolved! Record not found in Agent Workspace
Hi Team, Whenever I am clicking on any record or try to create new record, I am getting 'Record not found' error. Instance-2 (Quebec) : Even if I am trying tp create new interaction by clicking on '+' icon, it is showing 'Record not found'. ...
How to implement granular delegation to ITSM (e.g. Request Management) ACL Rules
Greetings, did anyone implemented the granular delegation (part of HRSD / additional plugin) for ITSM? It's really simple to define the delegation tables and delegation rules but I'm struggling with the ACL Rules. So e.g. for Request Management. If I...
Resolved! In agent workspace attaching and article with work notes not additional comments
Hi all, In agent workspace on incident record when attaching an article how can I set that in the comments section instead of additional comments to work notes (so not to be customer visible) thank you!
Incident assignment based on keywords associated with groups
Hey ServiceNow superstars! The requirement is to auto-assign incidents, when they are first created, based on the presence of specific keywords in Short description or Description. One group will only have one assignment keyword. Second requirement i...
Onload client script not working as expected on "Service Operations Workspace"
I wrote an onload client script on "incident" table to make remove some choices in the state field when the record is in in progress. The script is working fine on "Agent Workspace" but it is not working as expected on "Service Operations Workspace"....
Resolved! Vendor KPI Scores
Hello experts!How are records generated on the Vendor Score KPIs [sn_itsm_vendor_score_kpi] table?I followed the steps stated on this document but scores remain empty. I've also executed the Scheduled Data Collection Jobs on each KPI but nothing will...