Hi all, I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to i...
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a user, I want to be notified when an incident is created for me. Users should not be able to ...
I'm just getting started with using the request table. I just wanted to know is there an additional cost with the approvals from the request table? Do I need approver licenses to use? Thanks, Jewell
Hello,Can we deactivate the 'Contextual Search' topic from 'Virtual Agent Designer'?If yes, how?
Hi All, I'm having issue with variables in catalog Item below are the details I have created a catalog Item, added 4 variables1. Requested for ( Reference user table)2. User Email ( Auto populate from reference user table dot walk-in email)3. Reporti...
Hi all, looking Logging and monitoring of ServiceNow (with using ServiceNow logs only) based on below criteria: 1. User login/logout details2. Record deletion3. transaction logwhat is best suitable solution for above use case? Kindly suggest. I found...
Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assign...
Hello Team, I am getting an error as "Error: java.lang.NullPointerException" in an flow designer Action Description : Right now I am looking to do transform map through the flow designer , I have successfully load the data to the data source table (l...
Hi,I want to add 2 icons in the Service portal as mentioned in the below screenshot.. Thanks,
Have a client who is trying to export his KAs to SN but when he exports them the formatting gets brutally butchered. I am not sure of his process and have never used SD but was wondering if there was a recommended way other then the old fashioned cu...
I have a request to generate an email that would go out every week to the Assigned To for in active incidents.Here is what I'm looking to do;* Run a report on a designated schedule (Assume I can do this with Scheduled Job)* List all incidents that ha...
Hello , I am unable to remove a field in a catalog reference field (from a custom table)on catalog item page i.e. created .how can i remove that ? any suggestions ....
Im sure this is simple and i'm just overthinking it... I have a form that points to specific hardware in the peripheral table (cmdb_ci_peripheral) I want to do the followingSelect Box - user selects the peripheral < this worksThen Autopopulate the fo...
Hi Team, Would require help here to understand the service now hi team retention policy for any customer instance.Not with the personal Instance This helps in customizing internally in service now instance but would like to understand retention pol...
We have a requirement to make the comment mandatory while rejecting an approval from Servicenow home page (Not Service portal). The intention is to make a popup message appear which takes in the comment while reject button is clicked or An extra comm...
