I want to implement the logic of when the approver is assigned to or requested by it should skip the logic in the below Business rule using an if condition ? if(task == 'change_request'){var changeSysId = current.document_id;var assignedto = current...
Hi How to restrict expired KBs not display in KB Result widget?
We have catalog item that has the following field Look up select box field called Campus - Which references the u_campus field in the table cmn_location andReference field called Exam Room Location - Which references the cmn_location What we want is ...
Anyone able to help with how to stop active flows from running and creating tasks? I need to close out a large group of SC_tasks that had not been getting assigned to an assignment group. However the service catalog item has a workflow that creates a...
Dear Community, I am sure some of you have had asks from ITIL users that they want to be able to close SCTasks in bulk without opening a record. Of course, we all know that this is possible to do in a list view with all standard attributes, but what...
Hello, i have created custom scoped application in which i have field employee number, i want to auto populate this employee number from user (sys_user) table, but i can't do this. i have created client script but it didn't work.function onLoad() { ...
HI, I have a requirement,1. If an incident has been put on hold pending user info (the field called Incident Status is in "Pending User Info"), then in this scenario if the user mentioned in the "Caller" field updates "Work Notes" or "Additional Comm...
I have some users that the form view is only showing the approval view instead of the default view, where do i need to search to check the roles related this forms view?
Hi All,I want to make 4 fields on my incident form read-only which are inherited from task table.I created a ACL for that.But 2 fields(urgency and state) are not working,and the other two fields (opened and closed) are working with acl's.Need some as...
I have a catalog item that I've built that has a bunch of variables in it that are blank on submission (hidden on the catalog view form). I am using flow designer for the workflow. When the service tasks generate, these variables become available for...
Hi All,Is it possible to use the document.getElementById() manipulation in a business rule? Thanks in advance
is anyone able to help me with a fix script to close multiple sctasks in ServiceNow (Utah)
We have email notifications set up for a variety of scenarios, such as when an incident is assigned to me. We have an SMS alternate defined, so it is sending that as a text message when I subscribe to that notification with the notification channel I...
