Chat Bot integration with SNOW

[abhipsagokul]

Hi Team,

I am working on two enhancement with integration of SNOW and Chat bot

1. W need to store the chat history of the session in SNOW tables and required for reports

2.To create the incident based on the Chatbot details ?

Any suggestion what would be my approach?

[adilrathore]

There is some information on chatbots provided in the below article especially on leveraging ChatOps, bots, and APIs for automating manual processes:

Using ChatOps, Bots, and APIs

[abhipsagokul]

Thanks alot for the information ..Will go through the changes and let you know

[darius_koohmare]

FYI, ServiceNow is working on its own chatbots; an integration with IBM Watson Conversation Service planned for Kingston, and a native chatbot based on the Qlue acquisition planned for London

Depending on the chat client you use, it would affect if you need a net new table or can leverage existing live_message tables.

If you're using connect, perhaps this whitepaper can help with ideas: SN-Conversation Service Whitepaper V.pdf

[abhipsagokul]

I am not sure what Chat client they will be using right now

As per you suggestion we should use the Live_message table not the custom table.

Do you know when the Service now Chatbot is getting released?