Hi Everyone, We are getting ready to go live with Advanced Work Assignment - no customizations, all out of the box. While doing a final testing I noticed a new Presence Status of AI Available. Can anyone help me understand where
the new “AI Available” presence status in AWA originated, and explain its functionality? Specifically, was it introduced through a recent patch, Now Assist, or another AI capability that teams may already be using? We just want to make sure we understand its purpose clearly.
