CMDB CI - Why is Owned by referenced to the sys_user table?

[hanaphouse]

Is there another field equivalent to Owned By for groups?

We have some CIs owned by groups and not individuals.

[Michael Jones -]

Out of the box there is not a concept of an owned-by group. You could certainly add such a field to your tables if desired. Adding it on cmdb_ci would make it available to all extended tables, or if you only require it for certain CI classes you could add it individually to each table. 

I hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[Elijah Aromola]

In that case, wouldn't that be support group? Is support group not the group that owns it?

[Jaspal Singh]

Hi,

Guess it is expected & correct as accountability should be by one person & not group. In case you have CIs shared with Group you can use Group manager for Assigned To.

Consider an example where a Laptop is shared with a Reception (working in shifts) so we can have the device assigned to manager instead of specific user from reception

[BryanS413339635 · Accepted solution]

There is a new attribute for Managed By that references the group table. This was new in Orlando with CSDM:

Managed by group attribute

• New attribute on the cmdb_ci table
• Value: Reference to group table in ServiceNow
• Use case: Identify the group responsible for managing the CI data
• Reason for this new attribute: The base attribute is “Managed by,” which references the user table. However, some customers have requested a group-referenced attribute. Previously, you may have filled this need by modifying the CMDB “Managed by” attribute to reference the sys_user_group or may have created a custom attribute.

  Also, if you have modified other related attributes such as the Approval group, Assignment group, and Support group attributes, we can't modify these related attributes. This means that you may not get the full benefit of the "Managed by group" attribute.

If my reply has helped in any way, kindly mark it helpful/correct. Thanks!