Collapse/Expand Icons Missing in Service Catalog

Mike McCall
Giga Guru

For at least as long as we've been on Helsinki (currently Patch 9a), the icons to collapse or expand container variables and variable sets have been missing on submission forms.

If you look at the start of a container on the "Catalog Item" submission form, there's just blank space next to the header (though you can still click in that area to expand/collapse--it turns grey when you hover):

find_real_file.png

If you look at the same place on the Requested Item form after submissoin, the icon is visible:

find_real_file.png

I can't find any specific mention of this discrepancy in documentation/other posts, so I'm wondering if this is just expected behavior (or if we've screwed something up in our system). Thoughts/Recommendations?

1 ACCEPTED SOLUTION

sakallr
Giga Contributor

I was facing the similar issue in my instance on helsinki. I had it resolved as adding js_includes_catalog_v2 to catalog UI Page as mentioned below. This might help you as well.



In the UI Page "com.glideapp.servicecatalog_cat_item_guide_view" add a css <g:requires name="styles/js_includes_catalog_v2.cssx" includes="true" />


find_real_file.png


Results:



find_real_file.png



Please mark this reply as correct answer if this helps!!


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6 REPLIES 6

Goran WitchDoc
ServiceNow Employee
ServiceNow Employee

Yes,
They are not working in Service Portal. If you go to docs and search for variable types, you can see container isn't supported by Service Portal and might not work as "before"... -> Types of variables



Can read more about other things as well here: Do I dare to move from CMS to Service Portal



//Göran


Sorry, was totally into Service Portal when I say this... that looks weird since it's in the "normal UI". I would have filled a ticket to HI. Unless you have some DOM script running that might mess it up.



//Göran


Thanks for the response! I've gone the HI ticket route, and I'll post updates as I have them.


So far, we've confirmed that our issue was customizing the HTML field of the "com.glideapp.servicecatalog_cat_item_view" UI page. I can't say yet whether we broke it from the start or just took ourselves off of the update path and missed a critical piece of an upgrade.



Either way, I plan to post again when we have more detail around which necessary code is missing in our custom version of that UI page.