color incident field based on SLA/Aging

[bijender1]

Hi All,

We have a SLA running on our Servicenow, but there is no color coding in the incident field( color coding is on Priority field ).

Can we color Incident field based on SLA and the aging ?

[Harsh Vardhan]

create a field style on task_sla table.   same way create it for achieved and set the background color green.

[Harsh Vardhan]

another field style with different value condition.

let me know if you have any further question.

[Chuck Tomasi]

Are you looking to base this the SLA, or aging? Those are two different things.

There is a field on the incident table called "Made SLA". You could use that in a field style (similar to what Harsh did with the task_sla table.) The value would be something like

javascript:current.made_sla == true

Give it a try and let us know.

[sable]

Hi Bijender,

Please see my response at the bottom of this article:

Changing a field style based on SLA due date

[bijender1]

Hi Kris,

Thanks a lot this is actually helpful and also worked in breached stage.

Please can you help me in adding color , if stage is <50   green; >=75&&<=100= orange; >=100 breached= red