Company logo different for different company user

Harish Goutham · ‎10-08-2014

HI

I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to show the same logo for every user. For example consider the logo should be service now's.

But when i impersonate a person with company as IBM his logo shows up like this

The user's profile

Please help

Thanks

Harish

Pradeep Sharma

User150433 · ‎10-08-2014

The other option to handle this is by modifying the logic of "getBannerSrc" function in "MyCompany" script include. The function should look like this.

getBannerSrc: function() {

//return this.getReference("banner_image", "glide.product.image");

return gs.getProperty("glide.product.image");

}

Thanks,

Amit

View solution in original post

marcguy · ‎10-08-2014

If you remove the IBM logo from the company record, have you tried that? does it display blank then or the default logo?

Harish Goutham · ‎10-08-2014

Hi

I tried that , it displays the Original logo which i need it to display. But i have so many companies in the table and cant delete them manually. is there any configuration that we can change ?

Thanks

Harish

marcguy · ‎10-08-2014

yes, could be painful, those images will be stored in the System UI = Images module so may be easier to remove them there (db_image)

According to the wiki, the system properties are overriden by the 'my company' record:

http://wiki.servicenow.com/index.php?title=Modifying_the_Banner#Overview

Harish Goutham · ‎10-08-2014

Hi

That i can do but i need to stop that from happening .. Do you have any idea as of how to do it?

Thanks

Harish