Copy Attachment UI Action

[matthew_smith]

HI,

I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?

I am a complete novice at this and have completely hashed this together!!

Any help is most appreciated!

Matt

var fac = new GlideRecord("incident");

GlideSysAttachment.copy('facilities_request', current.sys.id, 'incident', current.sys_id);

fac.short_description = "Created from Facitlities Record " + current.number + ": " + current.short_description;

fac.caller_id = current.opened_for;

var sysID = fac.insert();

current.u_reference = sysID;

var mySysID = current.update();

gs.addInfoMessage("Incident " + fac.number + " created for this Facilities Record");

action.setRedirectURL(facilities_request);

action.setReturnURL(current);

[Pradeep Sharma · Accepted solution]

Hi Matt,

Updated the script. Can you copy my script above again and try it now .

Basically there was mistake in current.sys.id and it should be current.sys_id

[matthew_smith]

perfect- works like a treat! thanks you so much for your help!

[Pradeep Sharma]

Great

I am glad I can be helpful to you