Copy every Work notes from Interaction to Associated Incident Record

[Sai Kumar Reddy]

We have a requirement called 'Copy every Work notes from Interaction to Associated Incident Record', Once the Interaction is Associated with the Incident, and in Interaction if work notes are updated, the same should reflect on the Associated incident record. How to achieve this?

Thanks,

Sai Kumar

[Harish Kota · Accepted solution]

Hi @Sai Kumar Reddy 

You can achieve this by using /before Update Business Rule/.

Select Table : Interaction

When to run: When - before update

Filter Conditions: Work notes Changes

Advanced Script: use code by using below screenshot

Please hit like/Accept as solution if it works for you.

Thanks,

Harish Kota

[Sai Kumar Reddy]

Thank you very much @Harish Kota 

[rishabh31]

@Harish Kota Sir, can you please help me with similar to this ask.

Kindly follow URL to understand my requirement-

https://www.servicenow.com/community/developer-forum/to-autopopulate-the-worknotes-of-interaction-fo...

Thanks in advance