Copy fields from incident to incident task not working

[Klaus Schacht]

I have been trying to set up a Business Rule so when I create a Incindent Task from an incident it will copy desired fields to the task. Been using this Solved: copy fields from incident to incident task - ServiceNow Community . But apparently I cant seem to get it to work. Is there something I am missing? Have attached my Business rule. Hopefully someone can see what I am missing.

[Klaus Schacht]

Aparently it doesn't populate the fields from incident before pressing submit on the task, eventhough "Before" is chosen. I was expecting it to populate the desired fields upon creation of the task. This is a Nice To Have feature but for now this procedure is acceptable. Thanks for all your replies 

[Chaitanya ILCR · Accepted solution]

Hi @Klaus Schacht ,

Thanks for marking my response as helpful

if your issue is resolve could you please accept it as a solution and close the thread.

if you want to populate the info before submission( onload of the form) you can create a onload client script and client callable script include

Script include

script 

var IncidentDetails = Class.create();
IncidentDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getIncidentDetails: function() {
        var incidentSysId = this.getParameter('sysparm_incidentSysId');
        var result = {};

        if (!incidentSysId) {
            return JSON.stringify(result);
        }

        var incident = new GlideRecord('incident');
        if (incident.get(incidentSysId)) {
            result.short_description = incident.getValue('short_description');
            result.assignment_group = incident.getValue('assignment_group');
        }

        return JSON.stringify(result);
    },
    type: 'IncidentDetails'
});

onLoad client script

script

function onLoad() {
    var incidentSysid = g_form.getValue('incident');
    if (g_form.isNewRecord() && incidentSysid) {
        var ga = new GlideAjax('IncidentDetails');
        ga.addParam('sysparm_name', 'getIncidentDetails');
        ga.addParam('sysparm_incidentSysId', incidentSysid);
        ga.getXMLAnswer(function(response) {
            var data = JSON.parse(response);
            g_form.setValue('short_description', data.short_description);
            g_form.setValue('assignment_group', data.assignment_group);

        });
    }
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Klaus Schacht]

Thanks I will definetly try it out 😉