Create a flow for user and supervisor approval

User_267
Tera Contributor

Hi all,

We have two catalog item's, after request submission it will go for approval.

First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned to assignment group).

Second scenario -for second catalog item there is user field( if user selects any person name (ex:xyz) then  xyz manager has to approve request and it will be assigned to assignment group).

 

So there are multiple catalog items with above use cases.

Can we create a standard flow for this? So that we can use that flow directly if we get above scenario's. How to configure above scenario's 

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @User_267 

 

First scenario -For First catalog item- manager field will be there ( requestor will select and it will go for approval for that selected user and it will be assigned to assignment group).

Atul:  SN Flow Designer provide this OOTB now as part of sub flow, called Service Catalog Manager approval. ( Fully NO CODE)

 

Second scenario -for second catalog item there is user field( if user selects any person name (ex:xyz) then  xyz manager has to approve request and it will be assigned to assignment group).

Atul: For this, you need to Get Catalog variable, and use the same in Ask for Approval Flow Action.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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I want both scenarios in flow designer, so that I can reuse that flow for multiple catalog items 

Yes, why not.

 

1st is OOTB and second one you can create.

 

So like this way

 

Create new flow

- 1 Action: Sub Flow - Manager approval

-2  Ask Approval. 

 

https://youtu.be/F6w0jRLyBuw

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not ...

So I cannot create 1st and 2nd requirement on the same flow?