Export issue

Chindam Priyank
Tera Contributor

‎02-20-2024 01:48 AM

Let's say we have 3134 records in a report. when we export the report to excel manually we get 10211 records. But when the same report is scheduled and if we download the received excel via scheduled report we have 3136 records in excel file.

We have issue for multiple scheduled report. When we download file received via scheduled report we see one/two duplicate records.

 

Kindly assist.

0 Helpfuls
  • 349 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2024 01:51 AM

Hi @Chindam Priyank 

 

May be while downloading manually there are some filters and at schedule there is noo filter. If you provide some screen shot that will be helpful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Chindam Priyank
Tera Contributor
In response to Dr Atul G- LNG

‎02-20-2024 06:29 AM

Both reports are same with same filter.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Chindam Priyank

‎02-20-2024 07:05 AM

Hi @Chindam Priyank 

 

Very strange issue.  May be log a Now Support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Andrew_TND
Mega Sage
Mega Sage

‎02-20-2024 07:01 AM

Hi @Chindam Priyank 

This could be caused because your export limits have been changed.

Check,

<your instance name>.service-now.com/now/nav/ui/classic/params/target/%24impex_properties.do

Also see
Export limits (servicenow.com)

Please mark as helpful or if its resolved the issue, CORRECT!

0 Helpfuls