Create email notification based on catalog items category

[Alex Saager1]

I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc.

When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I don't think this is the right condition as the notification doesn't trigger

I'm assuming this is because the category field is on the catalog items table (sc_cat_item) but am unsure how to set the condition to call the category from another table.

Can anyone advise best way to achieve this.

Kind regards,

Alex

[OlaN · Accepted solution]

Hi,

Having a specific category on the item should work as a trigger.

2 things to check.

In your image, the condition is blank on the category, but usually you fill out a category on every catalog item, double check your condition.

Is the RITM generated? If the REQ is created and awaiting approval, then the RITM is not yet created, and will not create a notification. Double check that the record has been created.

Also, check the logs if there are any errors, or warnings, or some other indication that something has gone wrong.

[nayanawadhiya1]

Hello Alex,

You can use scripting under Advance Condition field. Advance Condition field appear when you click on "Advanced view" related link.

Refer this doc link - 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...