Customizing Child Incidents slushbucket

[Daniel Gens]

Hello ServiceNow Community,

I have a request to customize the slushbucket that appears when editing the Child Incidents related list in an Incident record:

Here is the slushbucket:

I need to change the way the slushbucket is displayed to achieve the following:

1. Two columns displayed in the collection. Is it possible to display the title (short description) of the incident next to its number? I am aware of the possibility of creating a custom UI page, but I was wondering if I could just customize 'sys_m2m_template.do' instead. If this UI page cannot be edited, is there a way to create a copy of it and then customize the copy?
2. I am having trouble changing the default sort order of the collection. My goal is to have it sorted by Incident number, so that the newest (largest number) incidents are listed at the top.

Here is a Script from the UI Action "Edit..." that I'm using to specify default filters and sort order:

var uri = action.getGlideURI();
var path = uri.getFileFromPath();
uri.set('sysparm_m2m_ref', current.getTableName());
uri.set('sysparm_collection_related_file', current.getTableName());
uri.set('sysparm_form_type', 'o2m');
uri.set('sysparm_stack', 'no');
uri.set('sysparm_query', 'active=true^state!=6^ORDERBYDESCnumber');
gs.log('uri: ' +uri.toString('sys_m2m_template.do'));
action.setRedirectURL(uri.toString('sys_m2m_template.do'));

And here is the gs.log message it produces:

uri: sys_m2m_template.do?sys_is_list=true&sys_is_related_list=true&sys_target=incident&sysparm_checked_items=&sysparm_ck=ab526b5d4f0b320047d527118110c78438cd9d49c260c1740dfc9114c3efc04df8d2aa7e&sysparm_collection=incident&sysparm_collectionID=78271e1347c12200e0ef563dbb9a7109&sysparm_collection_key=parent_incident&sysparm_collection_label=Child+Incidents&sysparm_collection_related_field=&sysparm_collection_related_file=incident&sysparm_collection_relationship=&sysparm_fixed_query=&sysparm_form_type=o2m&sysparm_group_sort=&sysparm_list_css=&sysparm_m2m_ref=incident&sysparm_query=active%3dtrue%5estate!%3d6%5eORDERBYDESCnumber&sysparm_referring_url=incident.do%3fsys_id%3d78271e1347c12200e0ef563dbb9a7109%4099%40sysparm_record_rows%3d34%4099%40sysparm_record_target%3dincident%4099%40sysparm_record_list%3dactive%253Dtrue%255EORDERBYDESCnumber%4099%40sysparm_record_row%3d2&sysparm_stack=no&sysparm_target=&sysparm_view=

Any thoughts and suggestion are greatly appreciated.

[Pradeep Sharma]

Hello Yunn,

You cannot have two display values in the list collector. However adding additional fields below the slushbucket is a very simple customization though. All you have to do is personalize the 'sys_ref_list' list view for the table being displayed in the slushbucket.

To answer your second question, Sorting is currently not possible for list collector fields.

P.S:   If you haven't already, get an enhancement request in. While it's no guarantee, our product managers DO read them.

Enhancement requests: Using HI to tell us how you would improve the ServiceNow product

[Daniel Gens]

Hello Pradeep,

Thank you for your reply! I am aware that it's possible to add additional fields below the slush bucket, but this is not quite what is requested by my team.

The solution that I tried is to create a UI Page using the slush bucket UI macro, and concatenate the ticket number with the ticket title (short description) in one display string. Below is a screenshot of a "draft" of this page that is unfortunately very far from being ready for production. Instead of proceeding with this page, I wanted to make a copy of "sys_m2m_template.do" UI Page and customize the copy; however, I am unable to locate this UI page (or macro?) in my dev instance. How do I find it?

Thanks!

[Pradeep Sharma · Accepted solution]

That page's code is not accessible through the instance. That is, it doesn't exist as a UI Page or a UI Macro. It "lives" on the filesystems of the nodes that make up your instance

[Daniel Gens]

Thanks for your help. I will proceed with my UI page then, I guess.