How do I add Affected User to Call and Incident Form?

APadgett
Kilo Explorer

When I try to add Affected User field to Incident form, it does not appear as an available option to add to the form. 

I have checked Yes for 

 

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6 REPLIES 6

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

I am not familiar with a field labeled "Affected User" out of the box.  This may be a custom field that was added to your incident table.  Could you please provide more details about it?

Pranav Bhagat
Kilo Sage

There is no affected user field on incident form ,I think u changed the label for Caller field .Please provide more details.

 

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Thanks
Pranav

APadgett
Kilo Explorer

Thank you both for responding.

  It is looking like you are correct in that the caller field is being relabeled as Affected User. Strange that ALL of my clients have this field "Affected User" in their call and incident forms. 

  What I need to know is how did they and or how can I recreate this field in the form. How do I add Caller and relabel it as Affected user. Note: I already have Caller as a field in the form. So I need to know how to add it again as a relabeled field "Affected User"

Thanks!

If you just need to rename it go to the incident form, right click on Caller field and select "Configure label".