Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Dashboard or report to show ticket count based on number days to resolve the ticket

Vijay108
Kilo Contributor

Hi,

Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.

1 ACCEPTED SOLUTION

PaulSylo
Tera Sage
Tera Sage

Hi Vijay - Create a report as below,

 

Data --> select "Incident" table and select

type --> as bar chart.

Configure -- >group by "Resolved"

Aggregation = count

you will get the report like this,

find_real_file.png

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

View solution in original post

2 REPLIES 2

PaulSylo
Tera Sage
Tera Sage

Hi Vijay - Create a report as below,

 

Data --> select "Incident" table and select

type --> as bar chart.

Configure -- >group by "Resolved"

Aggregation = count

you will get the report like this,

find_real_file.png

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Thanks