Dashboard or report to show ticket count based on number days to resolve the ticket

Vijay108
Kilo Contributor

Hi,

Im looking to create a report to show an Resolution trend like how many tickets were resolved the sameday, how many tickets were resolved in 3 days and so on.

1 ACCEPTED SOLUTION

PaulSylo
Tera Sage
Tera Sage

Hi Vijay - Create a report as below,

 

Data --> select "Incident" table and select

type --> as bar chart.

Configure -- >group by "Resolved"

Aggregation = count

you will get the report like this,

find_real_file.png

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

View solution in original post

2 REPLIES 2

PaulSylo
Tera Sage
Tera Sage

Hi Vijay - Create a report as below,

 

Data --> select "Incident" table and select

type --> as bar chart.

Configure -- >group by "Resolved"

Aggregation = count

you will get the report like this,

find_real_file.png

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !

Thanks