Delegate not receiving mails regarding approvals

Vaishnavi35 · ‎09-09-2020

Hi,

The delegate is not receiving mails regarding approval. I have checked in Email logs.

It worked fine in dev but not in QA.

Thanks,

Vaishnavi

Vaishnavi35 · ‎09-10-2020

I have raised a ticket to HI Portal. The issue was we have to check "CC notifications" along with "Approvals".

then only an email will go to the delegate.

If you do not select the "CC notifications" check box the email will not go. But he can see the approvals when he navigates to Self-Service-> My Approvals

Check this link. Its clear.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/employee-self-service/task/t_DelegateApprovalsTasks.html

View solution in original post

Jaspal Singh · ‎09-09-2020

That is the table that stores email address used for sending notification. Open cmn_notif_device.list from application navigator by pressing Enter & Then search for the user & corresponding email address.

Vaishnavi35 · ‎09-09-2020

Checked. Its the correct one. Not able to debug the problem.

Vaishnavi35 · ‎09-10-2020

I have raised a ticket to HI Portal. The issue was we have to check "CC notifications" along with "Approvals".

then only an email will go to the delegate.

If you do not select the "CC notifications" check box the email will not go. But he can see the approvals when he navigates to Self-Service-> My Approvals

Check this link. Its clear.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/employee-self-service/task/t_DelegateApprovalsTasks.html

asifnoor · ‎09-10-2020

Ah okay. That was good to know.