Delegate not receiving mails regarding approvals

Vaishnavi35 · ‎09-09-2020

Hi,

The delegate is not receiving mails regarding approval. I have checked in Email logs.

It worked fine in dev but not in QA.

Thanks,

Vaishnavi

Vaishnavi35 · ‎09-10-2020

I have raised a ticket to HI Portal. The issue was we have to check "CC notifications" along with "Approvals".

then only an email will go to the delegate.

If you do not select the "CC notifications" check box the email will not go. But he can see the approvals when he navigates to Self-Service-> My Approvals

Check this link. Its clear.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/employee-self-service/task/t_DelegateApprovalsTasks.html

View solution in original post

Vaishnavi35 · ‎09-09-2020

I have tried what you said. I dint receive a mail either.

what do i do now?

asifnoor · ‎09-09-2020

Test again and check the logs and see if you find any issue.

asifnoor · ‎09-09-2020

Also can you see the mail under sent? is it sent from SN

Vaishnavi35 · ‎09-09-2020

I have tried again with me as delegate.

asifnoor · ‎09-09-2020

Hi Vaishnavi,

Can you open the email and check the details of the headers? You shall see more details about the error.