Delegate not receiving mails regarding approvals

Vaishnavi35 · ‎09-09-2020

Hi,

The delegate is not receiving mails regarding approval. I have checked in Email logs.

It worked fine in dev but not in QA.

Thanks,

Vaishnavi

Vaishnavi35 · ‎09-10-2020

I have raised a ticket to HI Portal. The issue was we have to check "CC notifications" along with "Approvals".

then only an email will go to the delegate.

If you do not select the "CC notifications" check box the email will not go. But he can see the approvals when he navigates to Self-Service-> My Approvals

Check this link. Its clear.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/employee-self-service/task/t_DelegateApprovalsTasks.html

View solution in original post

asifnoor · ‎09-09-2020

Also, check if any other mails are going out or not.

Vaishnavi35 · ‎09-09-2020

Oh will try that. Will try sending an email & check.

I have not attached any.

The Delegate is active user and there is email address to it Willem.

Thanks for the help.

asifnoor · ‎09-09-2020

Mostly the issue could be due to invalid mail address.

Willem · ‎09-09-2020

Things to check:

Does the delegate user have a valid email address?

Does the user have Notifications enabled?

Willem · ‎09-09-2020

Also in the notification you can switch to advanced view and see:

Make sure it is not checked