Dictionary Override

[gregoryl_flande]

We have a Module specific to IS (ITIL) Group/Role only for issues that are not Break/Fix which is an Incident. There is a field on the IS Ticket Table called Parent( which is on the Task Table).   When you select the Lookup List its pulling Catalog Tasks, Change Approval Task, Incident Tasks, etc. I want to provide an Override on the Parent field to not show that. The Parent Field should only show other related IS Tickets.

so when I right-click on Parent and choose Dictionary Override I am not sure if I add a Reference Qualifier or do I click New Dictionary Override, then what do I do next??

[Chuck Tomasi · Accepted solution]

Hi Gregory,

I'm not entirely familiar with your data model and since "IS Tickets" isn't a standard table in ServiceNow, I can only assume that someone made a new table called u_is_ticket which extends from task. If that's the case, then you can most definitely use a dictionary override to include a reference qualifier on the parent field so it behaves properly for your IS TIcket form.

In your dictionary override, click "Override reference qualifier". In the text box that appears, enter something like:

sys_class_name=u_is_ticket

(replace u_is_ticket with your table name). That will display records from the task list that are only that class.

[gregoryl_flande]

Yes that is exactly what I was looking for. Awesome. Thanks a million

[Chuck Tomasi]

You are welcome Gregory.

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