Disable "Default View"

stevenchow
Kilo Contributor

Is there any way to disable "default view" of a form, instead of delete it from "Form Layout"?

We found a bug that sometime the system takes 1-2 min to reload custom view.

Any comments are greatly appreciated!

3 REPLIES 3

Michael Fry1
Kilo Patron

Not sure that you can disable it but what about setting up a View Rule that will basically set a new view.


mansooromar
ServiceNow Employee
ServiceNow Employee

Hi Steven,



If you go to System UI > Views and click on the Default view record theres a boolean field named "hidden"


When you change the value to true, only admins will be able to switch to this view.



In addition you can set up a view rule just as Michael Fry suggested to direct users to a specific view when they first land on the record.



Kind regards,


Mansoor Omar | Technical Support Engineer |   User Experience


stevenchow
Kilo Contributor

Much thanks to Michael and Mansoor.



"View rule" is working...