In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...
Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...
Hello Team, on change request table there is field called "adhoc approval" type glide list which reference to assignment groups table, in which we can select multiple groups. This is like an additional approval triggered on change request if we add a...
Hello Everyone,Myself Manikanta, I am new for Service Now and Enthusiast to learn. What is the correct approach to learn the complete course of ServiceNow.Can anyone have an idea please share. Thankyou.
var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...
Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...
Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...
We are considering importing an Excel file into the group member (sys_user_grmember) table.This involves not only adding data but also potentially deleting data from the group members table.We are exploring adding a deletion flag to the Excel file an...
Hi all, We have catalog item with attachment variable and attachment is getting stored in sys_attachment table with table name as 'ZZ_YYsc_cart_item' and table sys_id as catalog item sys_id. So that non-admins are unable to download the attachment. ...
Hi , How to auto populate CI field in incident with respect to problem it is attached in ServiceNow ? If I am changing CI field value in problem record then the value of CI field on associated incident also get updated . How to achieve it ? Thank you
In the ServiceNow catalog item, there is a variable:1. What's the name of the new data centre? (what_s_the_name_of_the_new_data_centre) – which is of type String.I need to compare the value entered in this variable against the Name field in the Build...
Has anyone successfully hidden comments on Knowledge articles within a certain Knowledge Base for users without specific roles (sn_hr_core.admin, knowledge_admin, admin) while keeping the comment submission form (kb_feedback_section) visible in Xanad...
while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...
I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?
A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...
