Background:We’re releasing a new tool that will be available to approximately 150,000 users.Incoming incidents are submitted via record producers on the portal.Incidents are routed to a support team based on the Service Offering (SO).The Problem:The ...
Hi all, Please answer how can this be achieved. When a user clicks New in the CVE list, the reference picker on field Vulnerability must show only sn_vul_nvd_entry records.When a user clicks New in the Third-Party list, the reference picker on field ...
Hello EveryoneI have requirement to trigger the notification when work notes updated in sctask and it should have the below value then only it should trigger.error message 'file share failed' and it should have incident number.Please suggest me on t...
Hello. I have a variable which is a reference to the companies table (approx 30 company options display). This variable is part of a variable set and I need it to remain that way as we use it on multiple catalog items. However there is one specific c...
Hi All, My requirement is to have an unique "requestID" something like '202425090555125123', year/month/date/time/ last 4 digits of ritm number. How can I get this, Can someone please help with the script
Good day, there is probably a simple solution to this, but in Flow Designer I have created a flow that updates the Watch List on the incident form. What I want to achieve is to add a user to the list of already existing users in the watch list, ...
I have created a "rich text field" called "click here to download requisition form". it is suppose to download a pdf file.But before downloading it is giving me this popup to leave site. when i click on leave the pdf is getting downloaded and when i ...
How to trigger the Workflow from the Flow designer? can you please help mee
Hi All, After submitting the request, I see that the catalog item stage is 'Initiating', and when I refresh the page, it shows 'Waiting for approval'.I want 'Waiting for approval' stage immediately after submitting my request as we have set in the fl...
Hi,I’m working on creating a dashboard report for my manager that shows all requests currently pending his approval. I’m using the "sysapproval_approver" table with the following filters:Approver = [Manager's Name]State = RequestedThis table includes...
We have a requirement where we need to show list of 3 similar closed incidents and predict assignment group based on short description. We have installed Predictive Intelligence for Incident (com.snc.incident.ml) and Predictive Intelligence (com.glid...
I have created one Decision builder to set the Assignment group of RITM on behalf of Requested For's company. And I have core_company as my input in Decision builder and accordingly I have set the output and then I am calling the decision builder in ...
Hi, I am trying to give the test user the roles to do all the functionalities of the update set. Through the ACL I have given the read,write and create permission on the sys_update_set , sys_remote_update_set and sys_update_xml. But while uploading t...
Hi,I’d like to understand how the Change Risk Assessment values are populated based on the responses to the assessment questions. I know it can depend on thresholds, but I'm noticing a mismatch between the displayed value and the backend value. Could...
Hello everyone,I'm a Product Owner for IT Problem Management at a multinational company with teams across AMS, EUR, and AOA. I'm looking for some guidance on the optimal timing for creating a Problem Record in ServiceNow.Specifically, I'm interested ...
