Telephony Integration with Servicenow - Genesys
Kindly someone help how to integrate Genesys with ServiceNow.
Forum Posts
Allow user with a specific role to be able to add/remove group member for group with specific type
Hi All, The Requirement is that if user has a role "custom_admin"(this role has been created in a custom app) and the group type is either patch or ops, then this user should be able to add or remove members from the group. to achieve this, i have w...
Resolved! Cannot create Appointment Booking Service Configuration record
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
Refresh All Impacted Services
I would like to be able to view all the impacted Services by impacted Configuration Items listed in the Affected Services / CIs related list, so that I can understand the true impact of my Change. I want to view all the impacted Services by impacted...
Resolved! The 'Calculate SLA Results' scheduled job that calls the SLAResultSummarizer script include not present in New York and Orlando release
The results of Service offering commitments is stored in table SLA Results [service_sla_result] using Script include SLAResultSummarizer. But when an SLA is breached or completed the records in this table should be updated to increase the count of th...
How to add 10 days to current date using client scripts
I have a field "RequestedDate" in a service catalog form. Need to populate it with value equal to current date plus 10 days.Please suggest implementing this with a client script.
Resolved! How to Populate date field with the first update made by assigned to user in sc_task table
I have a custom date/time field "First action date by assigned to". when a sc_task record is assigned to a user, then the first update made by this assigned_to user should be populated in the custom date/time field.I tried it by using BR script But i...
Service and Service Offering
Hi Team For your issue related to account unlocking in ServiceNow, which is integrated with Azure Active Directory and falls under Identity and Access Managementservices, the relevant service and service offering can you please name the service and s...
Resolved! how to add the disappear into in string field
i am creating the filed , with name comment and data type is string. and than i added default value as please add comment. when user click on the field the default value need to erase . how can i achive that.
How to update state of the TASK based on previous task using Flow designer?
Hello, everyone. I created a flow designer and generated three tasks at once, in the order of 1 to 3.The first task is in an open state, and the rest are pending state while being created.I want to update the state to Open for the 2nd task when the p...
Resolved! How to create a Standard Change record producer?
I have created a record producer for website updates/changes. Once the user submits the request from the Service Portal, the record producer is creating an "Emergency Change" but we want it to create a "standard change". What do I have to change to ...
Apply Knowledge Article Templates on import articles
Hi , I am not seeing an option to apply template on knowledge article when trying to import an article with word file. I do see the option when creating an article from scratch , does that mean this feature is not available for import ?
New Junior Project Manager – What Plugins Are Recommended to Enhance Project Work in ServiceNow?
Hello Community,I’ve recently joined my organization as a Junior Project Manager. Our company uses ServiceNow extensively for managing projects, tasks, and related workflows.As someone who is new to both the role and the platform, I’m looking to lear...
Data policy
When you set a policy that is applied to all data entered into the platform ( UI, import sets or web services ? Where does this policy required the default ? Client or server ?
How do I set 4-day on 4-day off on the on-call scheduling tool?
Still have not figured out how to set up a shift pattern where a person works 4-days then is off for 4-days. Does anyone know if this is possible? I have currently setup 14 separate shifts to cover the 7 possible rotations, as shown below. After doin...
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