Display Hyperlink In Catalog Item Variables

[Phoebe Buffay]

Hey All, 
I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article.

What will be the best practice to implement it? I have read you can use the UI Page service catalog variable and add a hyperlink in that UI Page?
What will be the best practice to implement it?

[Narsing1]

If you are using Paris, you have "Rich Text Label" variable that can display a link.  But if it is a prior version, you can simply create a UI Macro (Platform View) & a Widget (Portal View) to complete your requirement.

Note: The above will apply when you want to display just a link.  If you want the same in Instructions, you can directly use the Instructions box that is available in any variable.

Please mark it as correct answer if it helps.

Thanks,

Narsing

[Chris395]

Thanks Narsing, the 'Rich Text Label' is a great addition to the variable types. Our organization recently upgraded to Quebec from Orlando and I wasn't aware of this new feature. I have now added a 'Rich Text Label' with a hyperlink to a form that I am building. It's great, exactly what I needed! Have a great day.

[Ankur Bawiskar]

Hi,

For portal you can use URL type of variable. but that won't work in native.

For native you can use UI macro

refer below link for help

How to add a hyperlink to a label on a catalog item form?

Regards
Ankur

[Kartik Sethi]

Hi,

You can use the More Information and Show Help on the variable and you can add the hyperlink to KB article over there.

Please mark as correct if this helps.

Regards,

Kartik