Hello All,
This is how our "My incident" wideget in the service portal looks like. The following details are displayed:
- Short description
- Incident number
- sys.update.on
In our Service Portal we have 1 request item that we call "Other request" and it is used to log a service request when a specific item doesn't exist yet.
- Is is possible to display in a simple widget only the item called "Other request? I gues by using the filter filed in the widget configuration, right?
- Is it possible to map/import the variable of the item called "Short description" in a simple list widget? So to get a similar experience like with "My Open Incidents"?
Thank you.
Hi Alessandro,
Yes you can do it as per your requirement.
First create a Simple List widget and then configure it as per below screen shot
And then the output on your Service portal will be as per below screen shot:
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks & Regards,
Viraj Hudlikar.
Hi Alessandro,
Yes you can do it as per your requirement.
First create a Simple List widget and then configure it as per below screen shot
And then the output on your Service portal will be as per below screen shot:
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks & Regards,
Viraj Hudlikar.
Hi Viraj,
thank you for your feedback.
Where do I find the sys_id of my item?
Moreover, I think I didn't explain myself well when I posted my second question.
Is it possible to map/import the variable of the item called "Short description" in a simple list widget? So to get a similar experience like with "My Open Incidents"?I think the confusion comes from "Short Description". I didn't mean the standard "Short Descrition" of a catalog item .
But the item's variable that I have created for the item
I hope it is more clear now.
Thank you.
I found the sys_id 🙂 in the URL
