Email notification filter

[wfrancis]

Hi All,

I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when Comments are updated. In our instance we've renamed 'Caller' to Requestor / Affected User. I doesn't make sense how the filter is trying to match Requestor with current logged on user. Assuming this is what the script is doing?  

[wfrancis]

I also don't see how these conditions will ever be satisfied as this will never be a scenario in reality. It also doesn't make sense how an email notification is triggered based on a certain user being logged on? Unless I'm completely misunderstanding.  

[nicko_leary]

Assuming this is what the script is doing?

That looks to be what it is doing.

The condition would make more sense if it were stating 'IS NOT' so that it would skip sending your own comments back to yourself if you were the Requestor/Affected Contact.

[Deepak Ingale1]

Hi Wayne,

If you click on advance view of notification, you would see 'whom to send' / 'who will receive' tab.You just need to uncheck 'send to event creator' and that should do the trick for you.

What it will ensure?. It won't send out notification to user who has done that update.

[wfrancis]

Thank you to you both for the replies.

From what you're saying, looks like there are various ways to prevent the notification from being sent to the event creator.

What I'm actually trying to achieve is prevent the notification from being sent to the Caller but only if the event is created by a specific group of people(internal Service Now users). How would this be achievable?

thanks,

Wayne