Email notification filter

[wfrancis]

Hi All,

I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when Comments are updated. In our instance we've renamed 'Caller' to Requestor / Affected User. I doesn't make sense how the filter is trying to match Requestor with current logged on user. Assuming this is what the script is doing?  

[Deepak Ingale1]

Hello Wayne,

1) If you are adding comments on 'Additional Comments' section, OOB it sends notification to caller along with people in watchlist.

2)If you are adding comments on 'Work Notes' section, OOBT it send notification to people listed in work note list.

So, which notification do you want disable? First one which his OOB and sends every update on 'additional comments' field to caller?. I personally wont recommend this.

If you have created custom notificationand that you don't want to send to caller, it is very straight forward. in the who will receive section of the notification, you simply need to omit caller field If you have added it already.

If you have not configured who will receive section, simply add the group which should get notification.

[Gurpreet07]

Well according to me you need to check if requester updated the comments rather then checking for who is logged in   and thus condition should be like this

Comments changes

Updated By == Requestor

[wfrancis]

Deepak - To be specific, I am trying to disable the notification being forwarded to the Caller only if the event was triggered by a specific group of users eg. users that are replying to email that they initially received by someone making use of the Email Client function.

I think a way around this would be: " Assigned to is javascript:gs.getUserID()"       ??

Gurpreet - like you suggest, I suppose I could try: "Updated by is same as Assigned to"     (essentially this would be the same as above javascript?)

[Gurpreet07]

if you don't want to trigger notification if changes made by a person from a group then you need to proceed as follow

create a client callable script include which is returning comma separated string of sys_ids of group members.

now in condition you need to add an advanced condition

!gs.getUser().isMemberOf(current.assignment_group.name);

[bammar]

This is telling the system to send a notification when the Comments changes and the person who is making those changes is the Requestor or the affected user. I dont think this has alot of value because the person getting the notification will be the very person logged in that is making the change... Also if send to even creator is unchecked nothing will happen. The best way is to remove the 2nd 2 lines of the condition   and move to the Who should receive portion and state the fields you need receiving this notification paying attention to the Send to even creator