Email Notifications triggering

[Sarah Bouil]

Hi,

Multiple Notifications are triggering, Under Who will receive tab, in Groups: 'Test123'' added and the group contains 3 members. So 3 email are triggering when I check the Emails logs, but it should sent only one to all group members.

Custom Notification is created on: sysapproval_approver table

When to send: Record inserted or updated

Inserted is True(Ticked) only

Updated is False(Unticked)

Kindly help me to fix this issue.

[Jitendra Diwak1]

Hi @Sarah Bouil,

Could you check whether it is inserting the record at once. Double check whether 3 time record is inserting at once.

Thanks

Jitendra

[Community Alums]

Hi @Sarah Bouil ,

I checked your problem in my PDI and it works fine for me when I added any group on notification that runs on Record updated or inserted it runs only one time 

Please check below points in your instance 

1. Please check when you create any record it creates only one.

2. Check insert Business rule that create duplicate of your records.

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Community Alums]

Hi @Sarah Bouil ,

I hope my answer works for you 😀

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Sarah Bouil]

Hi @Community Alums ,

Please find the below screenshot, 5 emails are trigerring. As the CAB approval group is having 5 members.

But it should be sent only one email. 

Email Notification:

Change Number with approver:

My requirement should be sent only one email to all approvers.

I know why its happening there are 5 approval records inserted into sysapproval_approver table so it's sending 5 emails. But it should only one email how to fix it?