Engine based notifications in ServiceNow ( notification_engine.process )

[Raja Mohsin1]

Hi

I want to know that how the notifications in notification_engine.process get triggered and where are the conditions on the basis of that these notifications gets triggered.

I need to modify its triggering conditions for the incident table but I am not able to locate this notification as these are engine based. I tried to search about them as well but dint gets enough info.

any help would be appreciated.

Thanks

[Ashutosh Munot1]

Hi,

Which notifications are you talking about?

Thanks,
Ashutosh

[Raja Mohsin1]

Engine based notifications in ServiceNow, what do we mean by them and how can we identify them.

[Ashutosh Munot1]

HI,

Look at this:

https://community.servicenow.com/community?id=community_blog&sys_id=938d2a69dbd0dbc01dcaf3231f96195c

https://hi.service-now.com/kb_view.do?sysparm_article=KB0826699

In short this is ServiceNow OOB engine to check the notifications table to check which notification matches the condition and which should be triggered.

Thanks,
Ashutosh

[Raja Mohsin1 · Accepted solution]

well upon a lot of research and working I found that engine based notifications in ServiceNow are the ones that triggers when any record gets inserted or updated and then the ServiceNow notification engine processes them and triggers the associated notification.