Exporting Incident Form to PDF

[Diego Beglinger]

Hello ServiceNow Family,

Coming up with pretty easy question:

I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).

This is working fine for problem and for the Change.

Where can i add the fields i want to be displayed in the Export?

Many thanks & best regards

Diego

[Chuck Tomasi]

Hi Diego,

Check your ACLs and make sure the fields have report_on operation available to them. If you want to make all fields, then create a role for incident.*

Docs: Access control rules

Docs: Contextual security  

Security Best Practices - ServiceNow Wiki

[Diego Beglinger]

Hi Chuck,

I have created a new rule wiht all fields available but still only 3 fields exporting. Anyway we do not have such an ACL for Problem or Change and it works there. How can i edit the template or rearange the fields on the pdf Report bcoz i guess the issue is there.

Cheers

Diego

[Chuck Tomasi]

The PDF output should be using what ever the current view is for the record being generated. For example, if you select the ESS view, on incident you will get fewer fields and sections than if you use the default or ITIL view.

Have you tried this with other views on that record to see if it makes a difference?

[Diego Beglinger]

Yes Sir, i just exported another view. That worked fine! All fields on the PDF! So no we gotta figure out whats wrong with the Default view.