Exporting Incident Form to PDF

[Diego Beglinger]

Hello ServiceNow Family,

Coming up with pretty easy question:

I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).

This is working fine for problem and for the Change.

Where can i add the fields i want to be displayed in the Export?

Many thanks & best regards

Diego

[Blair5]

Hi Chuck,

We have an issue where fields being hidden on an approval record are being shown when the record is exported to PDF. Is this normal behavior?

[Chuck Tomasi]

HI Blair,

My initial thought is "it depends"? Are the fields being hidden by client script/UI policy or something server side like ACLs?

[Blair5]

Hi Chuck,

They are being hidden via client scripts/UI Policies.

[Chuck Tomasi]

That makes sense then. The PDF generator is not "client script aware". You're telling the server to generate the PDF. Client scripts and UI policies are doing things on the browser depending on the data available. You're asking the sever to export what's on the screen right now. That's a really tricky proposition since the server doesn't know what's on your screen right now - you could flip a value and three fields appear. The server doesn't know that (until you save/submit/update). I know it's not the answer you were looking for, sorry.

[Chuck Tomasi]

I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product