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01-02-2023 05:56 AM - edited 01-02-2023 05:57 AM
Hello,
We have a requirement on Customized Table in which Additional Comment field should have write access for snc_internal role with a filter Opened by is (dynamic) Me.
For this we created a simple write operation ACL for the required table and field along with the role and condition.
But when I impersonate the person with snc_internal additional comment field is not visible.
Also checked ACL, UI Policy, Client Script and Business Rule, to be sure anything is overlapped.
May I know what issue I'm facing?
Thank you.
Solved! Go to Solution.
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01-02-2023 06:04 AM
There might be a table level ACL already present.
snc_internal role user might not have access to the table.
Hence if you create a separate field level ACL for comments, it will not work as the user dont have access to table.
So add snc_internal role to table.None ACL.
And create a table.* ACL and add the correct role which is already present in the table.None ACL.
For example:
1. If table.None is current having following role
Role1
Then add snc_internal along with Role1
2. Create a table.* ACL and add following role to it
Role1
3. Create a table.Comment field level acl and add following role
snc_internal
Please mark as correct answer if this solves your issue.
ServiceNow Community Rising Star, Class of 2023
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01-02-2023 06:04 AM
There might be a table level ACL already present.
snc_internal role user might not have access to the table.
Hence if you create a separate field level ACL for comments, it will not work as the user dont have access to table.
So add snc_internal role to table.None ACL.
And create a table.* ACL and add the correct role which is already present in the table.None ACL.
For example:
1. If table.None is current having following role
Role1
Then add snc_internal along with Role1
2. Create a table.* ACL and add following role to it
Role1
3. Create a table.Comment field level acl and add following role
snc_internal
Please mark as correct answer if this solves your issue.
ServiceNow Community Rising Star, Class of 2023
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01-02-2023 10:02 PM
Thank you for the solution, it worked!