Field Access for Additional comments.

Bindu Jayagond
Tera Contributor

Hello,

We have a requirement on Customized Table in which Additional Comment field should have write access for snc_internal  role with a filter Opened by is (dynamic) Me.

 

For this we created a simple write operation ACL for the required table and field along with the role and condition.

But when I impersonate the person with snc_internal additional comment field is not visible.

Also checked ACL, UI Policy, Client Script and Business Rule, to be sure anything is overlapped.

 

May I know what issue I'm facing?

Thank you.

 

1 ACCEPTED SOLUTION

jaheerhattiwale
Mega Sage
Mega Sage

@Bindu Jayagond 

There might be a table level ACL already present.

snc_internal role user might not have access to the table.

Hence if you create a separate field level ACL for comments, it will not work as the user dont have access to table.

 

So add snc_internal role to table.None ACL.

And create a table.* ACL and add the correct role which is already present in the table.None ACL.

 

For example:

1. If table.None is current having following role

     Role1

Then add snc_internal along with Role1

 

2. Create a table.* ACL and add following role to it

    Role1

 

3. Create a table.Comment field level acl and add following role

     snc_internal

 

 

Please mark as correct answer if this solves your issue.

    

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

View solution in original post

2 REPLIES 2

jaheerhattiwale
Mega Sage
Mega Sage

@Bindu Jayagond 

There might be a table level ACL already present.

snc_internal role user might not have access to the table.

Hence if you create a separate field level ACL for comments, it will not work as the user dont have access to table.

 

So add snc_internal role to table.None ACL.

And create a table.* ACL and add the correct role which is already present in the table.None ACL.

 

For example:

1. If table.None is current having following role

     Role1

Then add snc_internal along with Role1

 

2. Create a table.* ACL and add following role to it

    Role1

 

3. Create a table.Comment field level acl and add following role

     snc_internal

 

 

Please mark as correct answer if this solves your issue.

    

Please mark the answer as correct or helpful based on impact
ServiceNow Community Rising Star, Class of 2023

Thank you for the solution, it worked!