Flow assigned to catalog item is not triggered when I submit Order Guide.

Ashish Ranjan G · ‎08-26-2022

Hi,

I have a flow assigned to a catalog item and it gets triggered when I submit the catalog item. However, it does not get triggered when I submit an Order Guide having that item in the rule base. The RITM gets created but flow does not get triggered at all. Has someone faced similar issue with Order Guide? By the way, I noticed same issue with workflow too. Not sure if I am missing any setting here!

Muhammad Khan · ‎08-26-2022

Hi Ashish,

Can you please confirm that, what is the stage of created RITM?

Is it request_approved or something else ?

Because as per my knowledge, there is a business rule which might be affecting this.

View solution in original post

Muhammad Khan · ‎08-26-2022

The simplest solution I can think of right now is that, make this Business Rule Inactive and create custom BR with just condition modification as below.

!current.cat_item.flow_designer_flow.nil() && (current.stage=='request_approved' || (current.stage=='request_approval') && current.flow_context.nil()

You might have some concerns regarding future updates for this Inactive Business Rule.

The second approach would be to look for Request Level workflow/flow.

Ashish Ranjan G · ‎08-26-2022

I am checking if BR can be modified. I guess that would be the better option. Thanks for your help buddy 🙂