Flow designer

[User_267]

I have created a flow designer in such a way that 5 catalog task will be created at once and, I didn't applied any close or incomplete conditions (it is not required). Even if the catalog task is closed  complete or incomplete . The ritm state should be closed complete.so I have added update record in flow and kept state as complete 

But when I submitted the catalog form, and closing the all task ritm is not closing automatically.it is still in open state. And it is saying ritm has child task so we cannot close. How can I resolve this?

[Danish Bhairag2]

Hi @User_267 ,

Did u check in the flow context where is the flow stuck at which point. If u can share snip of the flow context it would help us track the issue faster

U can navigate to flow context from related link present under RITM ticket created.

Thanks,

Danish

[User_267]

At the end I added update record( to close ritm automatically, I added state- closed complete). It is stuck here. 

It is displaying error as, "error occured while updating record: operation against file sc_req_item was aborted by business rule 'cant close ritm if it has children. Business rule stack: can't close ritm if it has children." This was the error.

But for other flows we closed ritm automatically it is working fine but for this it is not working.

[Danish Bhairag2]

@User_267 u did mention that u closed all the task related to that RITM correct. Bit weird.

May be u can do one thing here not sure exactly why it's happening but u can add a condition in ur Business Rule to not run when u submitting request for a specific catalog item.

Thanks,

Danish