unable to pass correct dtStart and dtend values for iCalendar invite notification

Yaswanth raj
Tera Contributor

Hello All,

 

On our change request table, we have created two custom fields, named: u_start_date and u_start_time.

 

When ever a change request is created a calendar invite is rolling out with wrong start date and time.

 

Example: if I select u_start_date as 2023-12-09 and time as 12:00:00 PM then the notification is sent with 2023-12-08 and time as 06:00:00PM

 

Can some one help me with how to correct this issue. And also we don't have end time field on change_request form. Is there any way we can use the start date and populate the end date and time which can be one hour after the start time in 'sys_impex_map' table. 


Here I need to understand the field mapping of 'dtstart' and 'dtend' fields with 'u_start_date' and 'u_start_time' fields.

Can anyone help me out with this please!

 

@Amy Lind1

@shloke04 

@jimnicholson 

1 REPLY 1

Abbas_5
Tera Sage
Tera Sage

Hello @Yaswanth raj,
Similar kind of requirement, please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812232

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik