General Questions on ServiceNow

[Vyanktesh08]

Hi Team,

    I am having some below Questions please help to answers, Thanks in advance

1) Where the ServiceNow instances are located

2) which DBMS ServiceNow uses (like MYsql or Sql server like this)

3) which cloud service ServiceNow uses like AWS, Azure or Google cloud

4) How ServiceNow Manage the data

 and one thing I want confirm is that ServiceNow Stores data into the tables right and tables are present in the instances and instances are present in to the mid Server and mid servers presents into the  Server and server present in to the Datacenters of the Organizations(clients datacenter)  please confirm this hierarchy.

I know that CMDB stores data of Assets of an Organization, like networks, software's, routers, server . etc in the cmdb_ci table ,

records of incidents , service request, problem and change are stored into individuals tables like incident.list etc etc ..CMDB and This  tables or they related from backend..?

Thanks  

Thanks in advance

[Sandeep Rajput · Accepted solution]

@Vyanktesh08 Please find inline answers to some of your questions.

1) Where the ServiceNow instances are located

Answer: Please refer to https://www.servicenow.com/community/architect-forum/servicenow-instance-geographic-location/m-p/246....

2) which DBMS ServiceNow uses (like MYsql or Sql server like this)

Answer: ServiceNow uses MariaDB (a variant of MySQL) https://mariadb.com/wp-content/uploads/2020/05/mariadb-for-servicenow-on-prem_factsheet_1079.pdf 

3) which cloud service ServiceNow uses like AWS, Azure or Google cloud: 

Answer: ServiceNow doesn't use any third party cloud service provider, they have their in-house cloud service setup. For more information please refer to https://www.servicenow.com/community/developer-forum/servicenow-uses-which-cloud/m-p/2117124

4) How ServiceNow Manage the data

As you rightly mentioned, the data is stored within several tables and some of these tables are extensions of base table like Task, CMDB etc. These tables are part of database on the instance. An instance is hosted on a cloud server which resides inside a data center. Mid Server has nothing to do in this hierarchy. According to definition a Mid server is The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services. (https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/concept/... For mid server architecture please refer to https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

Question: records of incidents , service request, problem and change are stored into individuals tables like incident.list etc etc ..CMDB and This  tables or they related from backend..?

Answer: These tables are related via means of reference field (Configuration item field on Task table). No separate relations are established behind the scene.

Hope this helps. 

Please mark this response helpful and accepted solution if it addresses your questions.

[Sandeep Rajput · Accepted solution]

@Vyanktesh08 Please find inline answers to some of your questions.

1) Where the ServiceNow instances are located

Answer: Please refer to https://www.servicenow.com/community/architect-forum/servicenow-instance-geographic-location/m-p/246....

2) which DBMS ServiceNow uses (like MYsql or Sql server like this)

Answer: ServiceNow uses MariaDB (a variant of MySQL) https://mariadb.com/wp-content/uploads/2020/05/mariadb-for-servicenow-on-prem_factsheet_1079.pdf 

3) which cloud service ServiceNow uses like AWS, Azure or Google cloud: 

Answer: ServiceNow doesn't use any third party cloud service provider, they have their in-house cloud service setup. For more information please refer to https://www.servicenow.com/community/developer-forum/servicenow-uses-which-cloud/m-p/2117124

4) How ServiceNow Manage the data

As you rightly mentioned, the data is stored within several tables and some of these tables are extensions of base table like Task, CMDB etc. These tables are part of database on the instance. An instance is hosted on a cloud server which resides inside a data center. Mid Server has nothing to do in this hierarchy. According to definition a Mid server is The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables communication and the movement of data between a ServiceNow instance and external applications, data sources, and services. (https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/mid-server/concept/... For mid server architecture please refer to https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

Question: records of incidents , service request, problem and change are stored into individuals tables like incident.list etc etc ..CMDB and This  tables or they related from backend..?

Answer: These tables are related via means of reference field (Configuration item field on Task table). No separate relations are established behind the scene.

Hope this helps. 

Please mark this response helpful and accepted solution if it addresses your questions.

[Dr Atul G- LNG]

Beautifully explained @Sandeep Rajput 

[Sandeep Rajput]

Thanks a lot for the encouragement Atul @Dr Atul G- LNG 

[Vyanktesh08]

Hi @Sandeep Rajput  let me summarize the answers.

1) Where the ServiceNow instances are located:- for example I am working in XYZ company, and My clients are ABC,  is ABC having total rights where they want to store their instances? at what datacenters of ServiceNow?

2) which DBMS ServiceNow uses (like MYsql or Sql server like this):- what if we want to fetch the data or see the data, I know if we want to see the we can just go in the required table and saw it, I just want to know is their is any internal team (Team from XYZ company )who is working with Database or  we dont have to do anything its ServiceNow works to manipulate the data as per our requirement and It will updated in the tables.

3) which cloud service ServiceNow uses like AWS, Azure or Google cloud: I am clear with answer , Thanks.

4) How ServiceNow Manage the data:- clear with answer, just need clarity on MID server, MID are just used to connect with other application. for example their is one Assignment group in ServiceNow PQR and they are using another application like JIRA or it might be ServiceNow also to that to communicate with need MID Servers?

Question: records of incidents , service request, problem and change are stored into individuals tables like incident.list etc etc ..CMDB and This  tables or they related from backend..?:- clear with the answer

Thanks Sandeep for your Answers.

Vyanktesh