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‎07-07-2017 06:16 AM
Okay - I am going to try and explain this as best as I can in hopes to ask the right question.
While looking at List View, having all your columns. I wanted to create a Column that can display employee's company ID number. Now, while in a Case, there are Tabs called: Case Notes/Related Knowledge/About Employee/Employment Information/Contact Information. In the Employment Information, the "requested for" employee's ID number is generated. Even when filling out a Case form, we are able to search for an employee by their name and or ID number. So I know the system is configured to see/find/generate the Employee ID numbers.
What I am looking to do, is have that ID number, be it's own column when looking at the List View of all cases. That way, I will be able to generate reports using the employee's ID numbers.
As of now, I did create a new column called Employee ID Number. But I am stomped on how I can get this column to look at the employee ID number and show it in the column.
Anyone able to understand what I am looking for and possibly help?
Thanks so much in advance!
-Rob
Solved! Go to Solution.
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‎07-07-2017 07:09 AM
It looks like you have personalised your list View. If you go into the list view tand click the cog in the left hand corner, there'll be an option in there to reset columns to default. your list will then reflect the list settings above.
(One of the things I find a bit frustrating is when you personalise your list view, if you remove a dot walked field, you can't add it back again without resetting everything back to default)
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‎07-07-2017 07:08 AM
Are you sure you simply don't have to scroll right/left? You may have added the column, but it's just off the screen.
FWIW, best practice is to avoid putting a lot of fields on a list and hence horizontal scrolling for this exact reason.
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‎07-07-2017 07:09 AM
It looks like you have personalised your list View. If you go into the list view tand click the cog in the left hand corner, there'll be an option in there to reset columns to default. your list will then reflect the list settings above.
(One of the things I find a bit frustrating is when you personalise your list view, if you remove a dot walked field, you can't add it back again without resetting everything back to default)
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‎07-07-2017 07:17 AM
Thank you both Chuck and Ahmed - you both were correct. I had to many options in my column and I had to set it back to default in order to get what I wanted. Now the "requested for.User ID" option is showing!!
thank you both so much for taking the time to help me out!
-Rob
