So I'm creating a table in ServiceNow that holds information about Applications within the company. The end goal is to create a Service Request Catalog Item for users to request access to different applications.
To start this I've added 3 new columns in my custom application table that hold the names of users that will be called by my workflow to designate appropriate approvers for the requests. The fields are:
Level 1 Approvers
Level 2 Approvers
Level 3 Approvers
I currently have these fields set as referene types to the user table. This allows me to add designated users as approvers for those applications through the form view of the table. (See photo below) The problem I'm facing is that there might be a situation where we'd designate multiple users (as a Level 1 Approver for example). Is there a way to have this functionality without the use of groups. I think creating many groups to do this would be not the best way to go.
Hi Shant,
Yes, it is possible.
You can create a List type of field referencing to the User table, which after adding users of your choice would like below:
PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.
Regards
Supriya Bisht
Hi Shant,
Yes, it is possible.
You can create a List type of field referencing to the User table, which after adding users of your choice would like below:
PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.
Regards
Supriya Bisht
