Hi All, We are facing a issue with the approve button. So lets say when the state of RITM is pending we should not allow the approvers to approve the RITM, Until or unless they make the state back to open . I have a BR rule which is restricting the u...
On ticket submission:REQ/RITM Short Description: New Out-of-Stock AlertCreate an SCTASKAssignment group = Service DeskShort Description: Stock AlertConfig Item:ERX How to build above example in flow designer. Any idea help me.
is it possible to use the ipad front facing camera to capture barcode for the widget?
Is there a way to use Service Now to store security Certificates ? We have a requirement to record application certificates in a central location and was hoping that we could use Service Now to do this for us. Some features we would like to imple...
var today = new GlideDate();gs.print(today);var tmrw = today.addDaysUTC(1);gs.print(tmrw);tmrw is printing as undefined? what might be the reason for this?
Hello Everyone, We have a health scan report ran on our instance and in one of the finding it is stated that there are some forms (not catalog forms) in which there are too many fields and asking to reduce the fields on the form for less than 30 fiel...
Pros/cons of using this functionality? Noticed any defects/issues?
How to create an SLA with a dynamic schedule based on the assignment group with different schedules.Ex. If an incident occurs to a 24x7 team in the early hours of the morning, the SLA must run, however, if the team is assigned to a group that has a 1...
Hi ITSM community members, The ITSM product team is seeking feedback on initial customer perception of the DevOps Change Velocity product (whether you've used it, are familiar with it, or have never heard of it). If you'd like to help and provid...
Hi Team,While uploading the data using transform map there is an issue encountered in the source table is loaded with the correct choice values and after tranform the data the data is getting incorrect and picked the wrong choice value.Please help to...
Hi,I have a requirement to send notification email to the employees manager of XYZ company. It is a pre-hire notification email which includes Employee name, email and hire date. It should run on a daily basis in sys_user table. First we have to chec...
Hello, I am having a requirement that is We have a variable 'Requested for user' needs to visible in the catalog item. The same catalog item we have have added in rule base order guide. In that oder guide the same variable ''Requested for user" needs...
Hi, I am trying to edit the default columns on a Singlescore Data visualization widget using UI builder.But when I try to edit the data source to add new columns to the list, I am not able to find any place to add or remove the columns. Can anyone gu...
Hi All, I'm trying to use gs.getProperty('instance_name') on Google Drive scope but the flow execution throw an error : Error: properties from scope sn_gdrive_spoke not allowed I've created a cross scope privilege as mentionned on the article : http...
Hello All, I want to know how 5 Whys RCA is enabled for problem management in ServiceNow. Thanks & Regards,Samyak Jain
