Change the dropdown color in Service Portal
How do I change the color of the dropdown hover color (blue) in "My Requests" widget.
Forum Posts
Can we create a workflow for record producer(custom table or change request table and etc)
Create a record producer for custom table or change request table and attach to the workflow is it possible or not if it is possible please give me the solution
Close the Requested Item record when all the associated Catalog Tasks are closed
Requirement: Requested Item should be closed when all the respective catalog tasks are closed. 1. Create a Business rule on Catalog task (sc_task) table2. Condition: Catalog task is closed complete3. Script:(function executeRule(current, previous /*n...
Resolved! CSA Certification
I purchased the CSA voucher at a discounted price of $70. I'm Planning to take the exam and just want to confirm: if I fail on the first attempt, how much will I need to pay for the second attempt?
Need to send notifications for selected incidents group by assignment group
Hi, Need to send notifications for incidents that are filtered based on some criteria. The catch is that if we group these incidents by their assignment group then there should be 1 notification per assignment group and that notification should inclu...
Sow chat
After the upgrade in ServiceNow, when I am using the virtual agent chat, I am facing the issue while chatting, a lot of lag while typing can anyone help me with this issue
share dashboard
hello,i want to be able to share dashboards with unauthenticated users on our service now instance.is it possible to do this?
I am not able to clickable the reports in home page in service operational workspace
Hi, I am not able to clickable the reports in home page in service operational workspace.Once i click on report it should redirect to the list of the data.Can anyone please help on this, It will be useful.Thanks!
How to Set field message for Risk field based on the filter on change form
Hello Everyone, I have requirement for the change form, actually requirement is I have 2 fields on change form Disruption which is choice field, and Business Criticality.And In the Risk Conditions all filters are added when Risk changes then Info mes...
Estimated delivery field on Requests in Service Portal
Hi All, Once after we submit a request, we are receiving the estimated delivery field on service portal with the duration. Could you please help me letting know from where the estimated delivery value is fed up. According to my requirement, for one ...
Interactive filter 'field' value is empty
Hi all, A user is trying to create an interactive filter but after selecting 'table' and when selected 'field' values then it is showing empty as in screenshot .But when i tried to do that with my access then i am able to select the field and its sho...
Remove the fields in SOW.
HI Everyone, I have a requirement to update records in the SOW Incident list from the side bar when I clicked on the EDIT button. for that need to remove the fields which are not required.Attached the image for reference
How to retrieve a more extensive history of report executions?
I'm aware of table [report_stats] and the definition I have for this table is: The report_stats table in ServiceNow is used to store statistical data about reports, helping users analyse and optimise report performance and usage. I can see there is a...
Reporting using variables getting error
Hi All,Tried to include variables in the list report but got below error. Also checked the variables for the values which is not empty and not break/container. Syntax Error or Access Rule Violation detected by database (Unknown column 'sc_item_option...
Business Rule not working as expected for email field validation in sc_req_item
Scenario: I need to enforce a rule where users cannot close a task unless the Email field in the sc_req_item table is filled. What I Did: I created a business rule to check if the Email field is empty, and prevent the task from being closed. Issue:Th...
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