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How to disable Mobile UI and redirect user to ESC

Somehow, an end user got redirected to the mobile UI on this link:   yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled   -Value : 'False'Created sys...

Updating Work Notes from Flow defaulting to Additional Comment

Hi, I'm attempting to add a Work Note to a catalog task with a Flow. Fairly basic (see image) however the resulting note is defaulting to an Additional Comment instead of a Work Note, resulting in an email being fired. Any idea how to set this?  

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levy8926 by Tera Contributor
  • 594 Views
  • 3 replies
  • 0 helpfuls

User with SNC_Internal role unable to see attachment and comments section.

 Hi, I am facing one issue please any can guide me. user that have snc_internal role unable to see added attachment and unable to add comments in service portal. ( inside sc_request) i have already checked the acl user already have  write access but ...

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Community Alums by Community Alums  
  • 715 Views
  • 4 replies
  • 0 helpfuls

Cannot update problem state from Assess to Closed via API

Hello everyone,I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state. I tried PU...

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ClémentN by Tera Contributor
  • 931 Views
  • 7 replies
  • 0 helpfuls

Work Notes - Custom Table

I've create a new table which doesn't extend from another table. The table and associated fields have now been created with the exception of Work Notes & Additional Comments. I've since found these are not available as my custom table doesn't extend ...

kevwatson by Giga Contributor
  • 6735 Views
  • 7 replies
  • 10 helpfuls

Standard Change Suggestions

This organization is just discovering the advantages of having standard changes.  Could anyone provide some examples of the standard changes they've set up at their site?

rmcb by Tera Contributor
  • 680 Views
  • 4 replies
  • 4 helpfuls

Sending communication from Flow Designer using an Email Layout

I have a requirement to send a page long set of instructions to the person opening a certain catalog item once the RITM is created. I must also use a predefined company mandated Email Layout. I assumed I needed to set up an email template and use the...

Mike LHCG1 by Tera Contributor
  • 1563 Views
  • 3 replies
  • 0 helpfuls

Automatically Update and Execute Weekly Report

Is it possible to schedule a report to automatically update and run on a weekly basis?  We manually change the date on the report every Monday so that the "closed" is "between" "10/01/2024 (start of the fiscal year) and 10/11/2024".   "My team provid...

pajack by Tera Contributor
  • 749 Views
  • 2 replies
  • 0 helpfuls

Send emails batch wise and give break 1 hour.

Send emails batch wise, send 500 mails then give 1 hour break then send another 500 users. I have tried with fix script gs.sleep it was impacting the system performance. The output of all emails i have stored in Array. I am tried with flow designer b...