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08-07-2018 02:57 PM
Is it possible to easily hide the picture from a Catalog Item in Service Portal when the portal is viewed on a mobile browser? I tried setting 'Mobile picture type' to 'None' but it hasn't had any affect.
Regards,
Robin
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08-08-2018 12:45 AM
This is for servicenow mobile app and will not make any difference for Service Portal. You have to modify related widget to achieve this.
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02-10-2020 01:49 AM
I want to remove this from thre Now mobile app is there any way??
I've found a property which sets this image glide.sc.placeholder.image
I need to remove it, the broken image or any image, so i can just see list of items or categories.
Is there any way we can do this?
Thanks,
Laukik.
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11-16-2020 06:16 AM
To hide placeholder images in the Now mobile, I got it to work using Matt's response in this community thread
To hide the picture You need to create a new Item View [sys_sg_item_view] and then you would switch the view used on the Master Item [sys_sg_master_item].
Lets take Popular Item Master Item, it uses the Item View of Catalog Recent and Popular Item View. These views are read-only, so you will need to create a new Item View. It uses JSON to show the image, when creating the new view, copy the Item View JSON, but omit the following code from the JSON:
{"Type":"Image","CellId":"picture","Height":72,"Width":72,"Scaling":"Fit","Id":42257},