Hiding Catalog Item pictures in Service Portal on mobile browsers

Robin Hearne
Tera Expert

Is it possible to easily hide the picture from a Catalog Item in Service Portal when the portal is viewed on a mobile browser?  I tried setting 'Mobile picture type' to 'None' but it hasn't had any affect.

Regards,

Robin

1 ACCEPTED SOLUTION

Gurpreet07
Mega Sage

This is for servicenow mobile app and will not make any difference for Service Portal. You have to modify related widget to achieve this.

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6 REPLIES 6

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I want to remove this from thre Now mobile app is there any way??

I've found a property which sets this image glide.sc.placeholder.image

I need to remove it, the broken image or any image, so i can just see list of items or categories.

Is there any way we can do this?

 

Thanks,

Laukik.

To hide placeholder images in the Now mobile, I got it to work using Matt's response in this community thread

 

To hide the picture You need to create a new Item View [sys_sg_item_view] and then you would switch the view used on the Master Item [sys_sg_master_item].

Lets take Popular Item Master Item, it uses the Item View of Catalog Recent and Popular Item View. These views are read-only, so you will need to create a new Item View. It uses JSON to show the image, when creating the new view, copy the Item View JSON, but omit the following code from the JSON:

{"Type":"Image","CellId":"picture","Height":72,"Width":72,"Scaling":"Fit","Id":42257},