How are knowledge workflows triggered?

FredrikT
Tera Guru

"Knowledge - Approval Publish" workflow does not have any conditions specified but appears to be running since the approvers in this workflow have been added/edited and are engaged when a knowledge document to set to publish by the author.  What is the triggering it?

When in this workflow there are no conditions set to trigger the workflow.  This is the same for the other five standard Knowledge workflows.

An attempt to insert the "Show Workflow" related link like in Change Orders does not seem to be possible either (this will not solve the above question of how but helps in determining which workflow is engaged).

Thanks!

 

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

Clicking the UI action - Publish - starts the workflow depending on which workflow is set on the knowledge base.

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3 REPLIES 3

Michael Fry1
Kilo Patron

Clicking the UI action - Publish - starts the workflow depending on which workflow is set on the knowledge base.

@Michael Fry , First we need to save Article and then click on button publish.

Workflow gets attach when we save the record (like if workflow is written on table kb_knowledge and passed all condition)

But in case of articles workflow get attach clicking on UI action - Publish , how it is happening?

I need to create a customized workflow which should get attach with artcles, if it is added in knowledge base for which article is getting created.

If i create a customized workflow on kb_knowledge table then that workflow get attach with article as soon as article is saved.

is there any way to acheive this (attach custom workflow to article when click on Publish button rather when article get saved) or we need to do change in OOB workflows only as per our requirement.

I dont want to change OOB workflow so i have implemented custom one.

 

Thanks,

Priyanka

 

FredrikT
Tera Guru

Perfect!  Thank you